About us
The Fragrance Shop is the UK’s largest independent retailer of premium and luxury fragrances. Established in 1994, the company has grown to operate over 200 stores across the UK and has a strong online presence. It is an authorised distributor of some of the world’s most desirable and globally recognised brands. The company has a reputation for providing excellent customer service and is a Feefo Platinum Trusted Service Award winner, consistently scoring in excess of 98% customer satisfaction.
One of the core values of The Fragrance Shop is its passion for its products, customers and success. The company is committed to making highly aspirational and luxury fragrances accessible to all. Its product range includes perfumes, aftershaves, body lotions, and gift sets from top brands such as Hugo Boss, Gucci, Armani, and Paco Rabanne. The company’s dedication to quality is evident in the fact that it is an authorised retailer of all the brands it sells, ensuring that its customers can be confident they are purchasing genuine products.
The company’s commitment to its customers is reflected in its highly trained, customer-centric staff, who are always on hand to provide expert advice and guidance. The Fragrance Shop’s staff are passionate about fragrances and are always thirsty for knowledge, which enables them to provide a superior customer experience. The company is also committed to driving continuous improvement and is open-minded and creative in its approach to its products and services.
Another key value of The Fragrance Shop is its commitment to keeping things simple. The company does not overcomplicate its products or services and strives to make the fragrance purchasing experience as easy and straightforward as possible for its customers. Its website is user-friendly and easy to navigate, with clear product descriptions and prices. The company also offers a range of delivery options, including standard delivery and next-day delivery, to suit the needs of its customers.
In addition to its commitment to its products and customers, The Fragrance Shop is also committed to giving back to the community. Since 2012, the company has been in partnership with Rays of Sunshine, donating 5p from every transaction to the charity that grants magical wishes to terminally ill children every day. To date, the company has raised over £1,200,000 for this worthy cause.
The Fragrance Shop also offers a range of benefits to its employees, including a 25% team member discount, fantastic promotional opportunities, bonus/incentive schemes, company events, loyalty awards, and an employee assistance program. The company recognizes the value of its employees and is committed to ensuring they are happy and motivated.
In terms of customer experience, The Fragrance Shop offers a straightforward ordering process and a range of delivery options to suit the needs of its customers. The company aims to process all orders as quickly as possible, with most orders dispatched within 24 hours of being placed. The company also offers a track your order service, which allows customers to keep an eye on the progress of their delivery.
Overall, The Fragrance Shop is a highly respected and reputable retailer of premium and luxury fragrances. Its commitment to quality, customer service, and giving back to the community has earned it a loyal customer base and a reputation for excellence. The company’s highly trained and knowledgeable staff, user-friendly website, and range of delivery options make it easy for customers to find and purchase the fragrances they love. Whether shopping in-store or online, customers can be confident they will receive an exceptional shopping experience with The Fragrance Shop.
Information about The Fragrance Shop
If you love perfume, want to buy the best quality perfume products, don’t lose fat but visit the website of The Fragrance Shop.
You can contact them directly or through social networking sites such as: Facebook, Instagram, Twitter, TikTok.
If you have any questions, you can refer to the FAQs section.
Besides, it is necessary to know the regulations before buying such as: Delivery, Track My Order, Returns, Customer Promise, Store Finder, Store Only Price Match Ts & Cs, Clearpay, Laybuy, PayPal Pay in 3, Klarna – Buy now, pay later, Fragrance Experts.
Guide to buy on The Fragrance Shop
Step 1: Decide whatever item you want to purchase. the “Add to bag” button. To continue with the payment, click “Go to my bag” one more time.
Step 2: Complete the order’s relevant details.
Visit “https://x2coupons.com/the-fragrance-shop-coupons/” in the third step. then choose and copy the discount code you want.
Step 4: To redeem the discount, paste the promo code into the “Promotion code” section.
Guide to find discount code for The Fragrance Shop on x2coupons
Step 1: Go to https://x2coupons.com/ in your browser.
Step 2: Enter “The Fragrance Store” in the search field. Discount vouchers will surface. The relevant coupon code should be copied.
Step 3: Finish the order by adding the discount code.
Guide to find The Fragrance Shop coupons code on Facebook:
Step 1: Log into your Facebook account by visiting the website www.facebook.com.
Step 2: Use the hashtag #TheFragranceShopxx2coupons in the search bar. The search engine will display our The Fragrance Shop Facebook post. To obtain the discount code, go there first.
Step 3: Immediately after receiving the discount code, apply it to your order.
Guide to find The Fragrance Shop coupons code on Twitter:
Step 1: Open your Twitter account and log in.
Step 2: Use the search bar to look up the hashtag #TheFragranceShopxx2coupons. The right-hand side is our Facebook page for this shop.
Step 3: Visit the site and pick the top coupon.
Guide to find The Fragrance Shop coupons code on Instagram:
Visit https://www.instagram.com/x2coupons/ as the first step. .
Step 2: To quickly see the finest discount codes for your order, search the hashtag #TheFragranceShopxx2coupons.
Step 3: Copy it and paste it in the order’s discount code field to continue with the payment process.
Quick guide to use the code for the next time
Step 1: In the search box, type “The Fragrance Shop x2coupons”.
Step 2: The outcomes of the previous visit will be visible. Please choose it and continue as you did the first time to obtain the discount code.
Frequently asked questions about The Fragrance Shop
Source: Trustpilot reviews
“The 2 sales staff are amazing extremely…
The 2 sales staff are amazing extremely helpful couldn’t offer enough advice
Really enjoyed myself in the shop felt like I was really really appreciated and so often in shops they take it for granted your going to spend
Even signed up as a cars member as the discounts and vouchers are amazing
Get your self down to buy your loved ones aftershaves or purfume.”
“Oh my gosh 2nd time I’ve orderd from…
Oh my gosh 2nd time I’ve orderd from this company lovely service unbelievable fast service I don’t know how you do it lol have you got a magic elf that works over night amazing service so fast and always nicely packed ill only order from you now especially as can use clear pay which makes buying perfume affordable many thanks”
“The customer service given by your Weston Favell branch in Northampton, “OUTSTANDING”
The customer service given by your staff at your outlet in the Weston Favell shopping centre in Northampton was as always outstanding and impeccably brilliant, I cannot praise your staff enough at that branch, always bright, cheerful and so very helpful, 5 star service and beyond 🌟🌟🌟🌟🌟”
“The lady on the counter was very bubbly…
The lady on the counter was very bubbly and knowledgeable of the fragrance within the shop. Once I had asked for some of my old favourites she kindly suggested some other’s that she thought that I might like and she was correct. Will definitely be back in the fragrance shop in the future.”
“Excellent service, excellent prices
Paula was extremely helpful. I went into the shop during my lunchtime to purchase a birthday gift, armed only with the name of the fragrance. Not only did she know what I was talking about, recommended a gift set at less than the price of the perfume alone in Boots – well happy !”
“Great customer service
The second I entered the shop I was made feel welcome. Lady has asked me if I need help with what I need to buy and she helped me choose the right product for my teenage daughter.
Very pleased and friendly atmosphere and right customer service. 💯 recommende”
Reviews about The Fragrance Shop
- What types of fragrances does The Fragrance Shop offer? The Fragrance Shop offers a wide variety of fragrances for both men and women. They offer perfume, aftershave, eau de toilette, and eau de parfum from many well-known brands.
- Does The Fragrance Shop offer free delivery? Yes, The Fragrance Shop offers free standard delivery on orders over £40.
- Can I return a fragrance if I’m not satisfied with it? Yes, The Fragrance Shop has a 90-day return policy. If you’re not completely satisfied with your fragrance, you can return it for a refund or exchange.
- Does The Fragrance Shop offer discounts or promotions? Yes, The Fragrance Shop regularly offers discounts and promotions on their products. You can find current offers on their website or sign up for their newsletter to receive notifications about upcoming sales.
- How can I track my order? You can track your order by clicking the “Track My Order” link on The Fragrance Shop’s website. You’ll need your order number and email address to track your order.
- Can I cancel my order? Yes, you can cancel your order if it hasn’t been dispatched yet. If you’re a registered customer, you can cancel your order by logging into your account and selecting the “Cancel” option. If you’re not a registered customer or need assistance, you can contact The Fragrance Shop’s customer service team for help.
- Does The Fragrance Shop offer gift wrapping? Yes, The Fragrance Shop offers gift wrapping for a small fee. You can select the gift wrapping option during checkout.
- Does The Fragrance Shop have physical stores? Yes, The Fragrance Shop has over 200 physical stores across the UK. You can find a store near you on their website.
- Does The Fragrance Shop offer international shipping? No, The Fragrance Shop only offers shipping within the UK.
- Does The Fragrance Shop offer a loyalty program? Yes, The Fragrance Shop offers a loyalty program called “Rewards Club.” Members can earn points on their purchases, which can be redeemed for discounts on future purchases.
What we have improved from customer contributions
Page speed is faster: our developer team has tried their best to simplify the website to make it faster to load, giving our customers the best experience.
Improve coupon quality: we always survey and remove unused coupons, update discount codes with the most offers, bring the most benefits when shopping for customers.
Shaping the service’s own value: we work with the goal of saving more money for customers when shopping online, introducing customers to good products and services in the world.
Spread on social networks: our message and brand values are spread on all platforms such as facebook, twitter, instagram,…
